| Job Title | BPO Assistant Manager |
|---|---|
| Category | BPO |
| Location | Delhi NCR |
| Company | Selectica International Solutions |
| Description | Job Description The BPO Assistant Manager will oversee the operations of the business process outsourcing team, ensuring that the team meets performance targets and maintains high-quality service standards. Responsibilities Assist in managing day-to-day operations of the BPO team Ensure that service level agreements (SLAs) are met Monitor and evaluate team performance and provide coaching Implement process improvements to enhance efficiency Collaborate with other departments to resolve issues and optimize workflows Prepare and present performance reports to upper management Conduct training sessions for new hires and ongoing training for existing staff Handle escalated customer queries and complaints effectively Skills and Qualifications 6-10 years of experience in BPO operations management Strong understanding of contact center metrics and KPIs Proficiency in data analysis and reporting tools Excellent communication and interpersonal skills Ability to lead and motivate a team Problem-solving skills and attention to detail Familiarity with CRM software and call center technologies Strong organizational and time management skills |
| Salary | Not Disclosed |
| Last Date | 2026-03-15 00:00:00 |
| Apply Link | Click Here |
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