| Job Title | Operations Team Lead - Hyderabad(WFO) Banking Process |
|---|---|
| Category | Banking |
| Location | Hyderabad( HITEC City ) |
| Company | Tech Mahindra |
| Description | Dear Candidate, Hope you are doing good! We are hiring a Team Lead to manage a customer service team for the Banking process. The role involves team handling, performance management, and ensuring service quality as per banking standards. Role: Team Lead - Operations - U3 (Fulltime/Permanent) Positions: 10 Payroll: Tech Mahindra Client: Domestic Locations: Hyderabad HITECH City APPLICANTS SPECIFICATION Minimum 1 year experience as Team Lead Overall 3 years of experience in BPO/BFSI Banking process experience preferred Good communication, leadership, and analytical skills Graduate mandatory KNOWLEDGE & EXPERIENCE / PERSONAL ATTRIBUTES Lead, motivate, and monitor a team to achieve daily/monthly targets Ensure high-quality customer service and adherence to Axis Bank policies Conduct team huddles, coaching, and performance reviews Monitor KPIs such as AHT, CSAT, TAT, and compliance Handle escalations and provide timely resolutions Coordinate with QA, Training, and Operations for process improvements Prepare reports and ensure MIS accuracy Interested candidates can share their CV's at ns00663297@techmahindra.com About company Tech Mahindra Business Services is a subsidiary of Tech Mahindra which is a part of the Mahindra Group. Tech Mahindra is a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Their Business Process Outsourcing arm is called Tech Mahindra Business Process Services which provides Next Gen Digital Customer Experience & Back Office services across industries, which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities. Company Info Address: SHARDA CENTRE, SHARDA CENTRE, OFF KARVE ROAD, ERANDWANA, Pune,, Maharashtra,, PUNE, Maharashtra, India |
| Salary | 4.5-5 Lacs P.A. |
| Last Date | 2026-05-12 00:00:00 |
| Apply Link | Click Here |
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